Receive the UK / US Contact Centre Decision-Makers’ Guides, pre-launch, for free
With insights built on hard data, the annual “UK and US Contact Centre Decision-Makers’ Guides” are the largest and most comprehensive studies of customer contact operations. You can receive the full report for free, along with either the “UK / US Contact Centre HR & Operational Benchmarking” report (which is £350 / $495 to non-participants) […]
AI in the Contact Centre: replacing or augmenting agents?
Read the latest ContactBabel research on the use of AI, chatbots and machine learning in the contact centre
Contact Centre Remote Working: Not Just for the Pandemic?
Recent ContactBabel surveys of over 400 contact centres in the UK and US show the extent to which remote working / homeworking has become the norm, and what the future holds