Australia and New Zealand contact centre industry research now available
ContactBabel’s series of research-based guides are widely distributed to top decision-makers and influencers in customer-facing businesses across the globe. Our flagship reports, “The UK & US Contact Centre Decision-Makers’ Guides”, are the largest annual primary research reports available for these contact centre industries. We’re pleased to announce that “The 2022-23 Australian & New Zealand Contact Centre […]
Contact Centre Remote Working: Not Just for the Pandemic?
Recent ContactBabel surveys of over 400 contact centres in the UK and US show the extent to which remote working / homeworking has become the norm, and what the future holds
AI in the Contact Centre: replacing or augmenting agents?
Read the latest ContactBabel research on the use of AI, chatbots and machine learning in the contact centre