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ContactBabel begins research into the Australian and New Zealand contact centre industry

ContactBabel’s series of research-based guides are widely distributed to top decision-makers and influencers in customer-facing businesses across the globe. Our flagship reports, “The UK & US Contact Centre Decision-Makers’ Guides”, are the largest annual primary research reports available for these contact centre industries. After a successful trial run in 2021, ContactBabel is now bringing the “Contact […]

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Contact Centre Remote Working: Not Just for the Pandemic?

Recent ContactBabel surveys of over 400 contact centres in the UK and US show the extent to which remote working / homeworking has become the norm, and what the future holds

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AI in the Contact Centre: replacing or augmenting agents?

Read the latest ContactBabel research on the use of AI, chatbots and machine learning in the contact centre

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The 2021 contact centre industry in 5 key stats

Salaries, call lengths, chatbots and remote working – what’s been happening in 2021?

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