The Inner Circle Guide to Agent Engagement & Empowerment

The Inner Circle Guide to AI, Chatbots & Machine Learning (2nd edition)

The Inner Circle Guide to Cloud-based Contact Centre Solutions (4th edition)

The Inner Circle Guide to Customer Engagement & Personalisation

The Inner Circle Guide to Customer Interaction Analytics (v5)

The Inner Circle Guide to First-Contact Resolution

The Inner Circle Guide to Fraud Reduction & PCI Compliance

The Inner Circle Guide to Omnichannel (3rd edition)

The Inner Circle Guide to Omnichannel Workforce Optimisation

The Inner Circle Guide to Outbound

The Inner Circle Guide to Remote & Hybrid Working Contact Centre Solutions

The Inner Circle Guide to Self-Service

The Inner Circle Guide to the Voice of the Customer

The Inner Circle Guide to Video & Next-Generation Customer Contact

The 2022 US Contact Center HR & Operational Benchmarking Report : Details on salaries, attrition, absence, operational benchmarks and budgets. Priced $495 / £350 + VAT

The 2021-22 US Customer Experience Decision-Makers' Guide

The 2022 US Contact Center Decision-Makers' Guide

US Contact Centers 2022-2026: The State of the Industry & Technology Penetration : The definitive study of the industry. The size, shape, structure and future of the US contact center industry, with technology penetration and forecasts to 2026.

US Contact Center Verticals: Communications

US Contact Center Verticals: Finance

US Contact Center Verticals: Healthcare

US Contact Center Verticals: Insurance

US Contact Center Verticals: Outsourcing

US Contact Center Verticals: Retail & Distribution