The UK Contact Centre Decision-Makers' Guide

The 2022-23 UK Customer Experience Decision-Makers' Guide

The Inner Circle Guide to Agent Engagement & Empowerment

The Inner Circle Guide to AI, Chatbots & Machine Learning (3rd edition)

The Inner Circle Guide to Cloud-based Contact Centre Solutions

The Inner Circle Guide to Customer Engagement & Personalisation

The Inner Circle Guide to Customer Interaction Analytics (v5)

The Inner Circle Guide to First-Contact Resolution

The Inner Circle Guide to Fraud Reduction & PCI Compliance

The Inner Circle Guide to Omnichannel (3rd edition)

The Inner Circle Guide to Omnichannel Workforce Optimisation

The Inner Circle Guide to Outbound

The Inner Circle Guide to Remote & Hybrid Working Contact Centre Solutions

The Inner Circle Guide to Self-Service

The Inner Circle Guide to the Voice of the Customer v2

The Inner Circle Guide to Video & Next-Generation Customer Contact

UK Contact Centre Verticals: Communications

UK Contact Centre Verticals: Finance

UK Contact Centre Verticals: Insurance

UK Contact Centre Verticals: Manufacturing

UK Contact Centre Verticals: Outsourcing

UK Contact Centre Verticals: Public Sector

UK Contact Centre Verticals: Retail & Distribution

UK Contact Centre Verticals: Utilities

UK Contact Centres - The State of the Industry & Technology Penetration : The definitive study of the industry. The size, shape, structure and future of the UK contact centre industry, with technology penetration and forecasts to 2027.

The 2023 UK Contact Centre HR & Operational Benchmarking Report : Details on salaries, attrition, absence, operational benchmarks and budgets. Priced £375 + VAT / $495.