Welcome to ContactBabel

Founded in 2000, ContactBabel is the leading research and analysis firm for the contact centre industry. If you have a question about how the industry works, or where it’s heading, the chances are that we have the answer.

We help the biggest and most successful vendors develop their contact centre strategies and talk to the right prospects. We help contact centres compare themselves to their closest competitors and to understand the technological and operational changes that are affecting our industry.


Receive the UK / US Contact Centre Decision-Makers’ Guides, pre-launch, for free

With insights built on hard data, the annual “UK and US Contact Centre Decision-Makers’ Guides” are the largest and most comprehensive studies of customer contact operations. You can receive the full report for free, along with either the “UK / US Contact Centre HR & Operational Benchmarking” report (which is £350 / $495 to non-participants) […]

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