Solution Providers

ContactBabel’s series of research-based guides are widely distributed to top decision-makers and influencers in customer-facing businesses across the globe.

Many of our reports are free to download, and various sponsorship options are available for solution providers interested in demand generation who are looking to communicate directly with contact centre and CX decision-makers, including receiving details of reports’ downloaders with marketing consent.

To find our more about future research sponsorship opportunities, please download our 2023 report planning guide.

2023 ContactBabel report schedule v3 (UK version)

2023 ContactBabel report schedule v3 (US version)


We also have US and UK industry reports, sizing the market by agent positions and contact centres, split by vertical market and contact centre size band.

Download more information for the UK contact centre industry – UK SOITP 2022-26 Marketing v1

Download more information for the US contact center industry – US SOITP 2022-26 Marketing v1


If you’re looking for a database of UK contact centres and their decision-makers, please download information about the UK Contact Centre Directory from here: 33rd edition UK Contact Centre Directory specifications v1