Solution Providers

ContactBabel’s series of research-based guides are widely distributed to top decision-makers and influencers in customer-facing businesses across the globe.

Many of our reports are free to download, and various sponsorship options are available for solution providers interested in demand generation who are looking to communicate directly with contact centre and CX decision-makers, including receiving details of reports’ downloaders with marketing consent.

Our research plans for 2023-24 can be downloaded here: 



Upcoming sponsorable reports in Q4 2023:





Market sizing reports for solution providers:

We also have US and UK industry reports, sizing the market by agent positions and contact centres, split by vertical market and contact centre size band.

Download more information for the UK contact centre industry – UK SOITP 2023-27 Marketing v3

Download more information for the US contact center industry – US SOITP 2023-27 Marketing v1


UK contact centre database:

If you’re looking for a database of UK contact centres and their decision-makers, please download information about the UK Contact Centre Directory from here: UK Contact Centre Directory specifications