Solution Providers

ContactBabel’s series of research-based guides are widely distributed to top decision-makers and influencers in customer-facing businesses across the globe.

Many of our reports are free to download, and various sponsorship options are available for solution providers interested in demand generation who are looking to communicate directly with contact centre and CX decision-makers, including receiving details of reports’ downloaders with marketing consent.

Our research plans for the next 12 months can be downloaded here: 

ContactBabel report schedule v6 (UK version)

ContactBabel report schedule v6 (US version)

 

Upcoming reports for May 2024 sponsorship

The Inner Circle Guide to Cloud 2024-25 (US) – media partner pack v1

The Inner Circle Guide to Cloud 2024-25 (UK) – media partner pack v1

 

The Inner Circle Guide to Customer Engagement & Personalization (US – 2024-25) – media partner pack

The Inner Circle Guide to Customer Engagement & Personalisation (UK – 2024-25) – media partner pack

 

The Inner Circle Guide to Remote & Hybrid Working Contact Centre Solutions 2024-25 (UK) v2

The Inner Circle Guide to Remote & Hybrid Working Contact Center Solutions 2024-25 (US) v2

 

The Inner Circle Guide to Self-Service 2024-25 (UK) – media partner pack v2

The Inner Circle Guide to Self-Service 2024-25 (US) – media partner pack v2

 

Market sizing reports for solution providers:

We also have US and UK industry reports, sizing the market by agent positions and contact centres, split by vertical market and contact centre size band.

Download more information for the UK contact centre industry – UK SOITP 2024-28 Marketing v1

Download more information for the US contact center industry – US SOITP 2024-28 Marketing v1

 

UK contact centre database:

If you’re looking for a database of UK contact centres and their decision-makers, please download information about the UK Contact Centre Directory from here: UK Contact Centre Directory specifications

 

Download our views on the 2024 UK and US contact centre markets:

We have two 40-minute online presentations which look in detail at the opportunities in the UK and US contact centre markets in 2024, based on our most up-to-date information. You can watch or download them here (55MB – MP4 format)

 

The UK Contact Centre Market in 2024

 

The US Contact Center Market in 2024