Solution Providers
ContactBabel’s series of research-based guides are widely distributed to top decision-makers and influencers in customer-facing businesses across the globe.
Many of our reports are free to download, and various sponsorship options are available for solution providers interested in demand generation who are looking to communicate directly with contact centre and CX decision-makers, including receiving details of reports’ downloaders with marketing consent.
Our research plans for 2023 can be downloaded here:
2023 ContactBabel report schedule v5 (US version)
2023 ContactBabel report schedule v5 (UK version)
Details of our Q2 2023 sponsorship opportunities can be downloaded here:
1) “The Contact Centre Verticals Series” analyses the business, HR, technology and performance of eight vertical markets in each of the UK and US. Sponsors of these reports are providing exclusive data and insight to the decision-makers in these industries, while showing how they can help to improve performance and outcomes.
The 2023 UK Contact Centre Vertical Market series – media partner pack v2
The 2023 US Contact Center Vertical Market series – media partner pack v2
To be published on April 20th 2023, with sponsors’ artwork and copy required by April 12th.
2) “The Inner Circle Guide to Customer Engagement & Personalisation” is one of our most popular reports with readers, providing fresh data and insight to contact center decision-makers who are focused on the hot topic of how to engage personally with customers while managing costs.
To be published on May 11th 2023, with sponsors’ artwork and copy required by May 3rd.
3) The “Exceeding Customer Expectations” reports provide exciting new research based on surveys with 1,000 customers in both the UK and US. The reports will identify the frontline issues that most impact on customer experience, quantify the impact on businesses, and offer actionable advice on the solutions required to solve these.
Exceeding UK Customer Expectations 2023-24 – media partner pack v1
Exceeding US Customer Expectations 2023-24 – media partner pack v1
To be published on May 25th 2023, with sponsors’ artwork and copy required by May 17th.
4) “The Inner Circle Guide to Video & Next-Generation Customer Contact” gives sponsors a unique, high-profile opportunity to demonstrate their capabilities at the cutting edge of customer contact, and show the solutions that can help businesses to succeed tomorrow as well as today.
To be published on June 15th 2023, with sponsors’ artwork and copy required by June 7th.
5) “The Inner Circle Guide to Omnichannel” provides unrivalled data and insight into how businesses can move from a siloed multichannel environment to delivering a true omnichannel experience. Sponsors can show how they can solve an issue which has been towards the top of businesses’ priorities for many years.
The Inner Circle Guide to Omnichannel (UK – 4th edition) sponsorship pack v1
The Inner Circle Guide to Omnichannel (US – 4th edition) sponsorship pack v1
To be published on July 6th 2023, with sponsors’ artwork and copy required by June 28th.
Market sizing reports for solution providers:
We also have US and UK industry reports, sizing the market by agent positions and contact centres, split by vertical market and contact centre size band.
Download more information for the UK contact centre industry – UK SOITP 2022-26 Marketing v1
Download more information for the US contact center industry – US SOITP 2022-26 Marketing v1
UK contact centre database:
If you’re looking for a database of UK contact centres and their decision-makers, please download information about the UK Contact Centre Directory from here: 33rd edition UK Contact Centre Directory specifications v1
