Sponsors

The Inner Circle Guide to Video & Next-Generation Customer Contact: Avaya, Enghouse Interactive, Talkative, UJET

The Inner Circle Guide to Customer Engagement & Personalisation: Airkit, Anywhere365, Avaya, Enghouse Interactive, Genesys, Infobip, Opentext, Premier CX

UK Contact Centre Verticals: Utilities – CallMiner, IP Integration, ContentGuru, Genesys, MaxContact, Sabio
UK Contact Centre Verticals: Communications – CallMiner, Genesys, MaxContact
US Contact Center Verticals: Healthcare – CallMiner, Content Guru, Genesys
US Contact Center Verticals: Outsourcing – CallMiner
US Contact Center Verticals: Communications – CallMiner

UK Contact Centre Verticals (Outsourcing): Enghouse Interactive, LogMeIn, NICEinContact
US Contact Center Verticals (Finance): CallMiner, Genesys
US Contact Center Verticals (Insurance): CallMiner, Genesys
US Contact Center Verticals (Retail & Distribution): CallMiner, Genesys

UK Customer Experience Decision-Makers’ Guide: Calabrio, Foehn, Infobip, Enghouse Interactive, NICEinContact, Sabio

US Customer Experience Decision-Makers’ Guide: Genesys, Airkit, Infobip, Enghouse Interactive, ContentGuru, USAN, uJet

UK Contact Centre Verticals (Finance): Aspect, Genesys, CallMiner

UK Contact Centre Verticals (Insurance): Aspect, Genesys, CallMiner

UK Contact Centre Verticals (Retail & Distribution): Aspect, Genesys, IFSWorld / mplsystems, Search Consultancy, CallMiner

European Contact Centre Decision-Makers’ Guide – Enghouse Interactive, Calabrio, Genesys, Altitude, Verizon

Inner Circle Guide to the Voice of the Customer – 8×8, Calabrio, CallMiner, Contexta360, Enghouse Interactive, IP Integration, NICEinContact, NICESatmetrix

Inner Circle Guide to First-Contact Resolution – CallMiner, Cogito, LogMeIn, Unify Communications

Inner Circle Guide to AI, Chatbots and Machine Learning (2nd edition) – Airkit, CallMiner, Cognigy, Enghouse Interactive, Genesys, Infobip, NICE Nexidia, NICEinContact, Nuance, Puzzel, Talkdesk

The Inner Circle Guide to Fraud Reduction & PCI Compliance – Compliance3, Eckoh, Encoded, Nuance, Pindrop, Resilient Networks, Semafone, West

The Inner Circle Guide to Contact Centre Remote Working Solutions: Genesys, Enghouse Interactive, Coveo, Qstory, NICEinContact, EthosIQ, PCI Pal, Cirrus Response, Calabrio

The Inner Circle Guide to AI-Enabled Self-Service: Enghouse Interactive, EthosIQ, IP Integration, Creative Virtual

Inner Circle Guide to Customer Interaction Analytics (v4) – CallMiner, Talkdesk, Miarec, Khoros, Cognigy, Contexta360, Verizon, Genesys

Inner Circle Guide to Cloud – Altivon, Business Systems UK, Calabrio, CallMiner, Ciptex, Cirrus Response, Diabolocom, Enghouse Interactive, Foehn, Mitel, NICEinContact, PCI Pal, USAN, Vonage

Inner Circle Guide to Omnichannel Workforce Optimisation – Aspect, Avaya, Calabrio, EthosIQ, Genesys, NICE Systems, Puzzel, Salesforce

Inner Circle Guide to Omnichannel (3rd edition) – Avaya, Business Systems, CallMiner, Genesys, Infobip, IP Integration, NICEinContact, Talkdesk, uJet

Inner Circle Guide to Outbound – CallMiner, Noetica, Rostrvm, Acqueon

US Contact Center Decision-Makers’ Guide – Calabrio, CallMiner, Coveo, Eleveo, Enghouse Interactive, Evolve IP, Genesys, Lifesize, PCI Pal, Pindrop, Ujet, Upland Software, Verizon

UK Contact Centre Decision-Makers’ Guide – Calabrio, CallMiner, Encoded, Enghouse Interactive, Five9, Genesys, Glue42, Infobip, IP Integration, LogMeIn, Mitel, Netcall, Odigo, PCIPal, Poly, Puzzel, RingCentral, Sabio, Upland Software, Verint