Sponsors

UK Contact Centre Verticals: (Communications): Genesys

UK Contact Centre Verticals (Finance): Genesys, CallMiner, Enghouse Interactive, Mitel, NICE CX, Talkdesk

UK Contact Centre Verticals (Insurance): Genesys, CallMiner, Fusion Telecom, Talkdesk, NICE CX, Avaya, Mitel, IP Integration

UK Contact Centre Verticals (Manufacturing): Genesys

UK Contact Centre Verticals (Outsourcing): NICE CX, CallMiner, Genesys

UK Contact Centre Verticals (Public Sector): Genesys, PCI Pal, Mitel

UK Contact Centre Verticals (Retail & Distribution): NICE CX, CallMiner, Genesys, Mitel

UK Contact Centre Verticals: (Utilities): Genesys, Enghouse Interactive, NICE CX, PCI Pal

US Contact Center Verticals: Communications – LiveVox

US Contact Center Verticals (Finance): Genesys, Verizon, Enghouse Interactive, UJET, Talkdesk

US Contact Center Verticals: (Healthcare): Genesys, Verizon, Coveo

US Contact Center Verticals (Insurance): Genesys, Coveo, Talkdesk

US Contact Center Verticals: (Outsourcing): Assembled HQ

US Contact Center Verticals: (Public Sector): Enghouse Interactive

US Contact Center Verticals (Retail & Distribution): UJET, Genesys, Talkdesk

UK Customer Experience Decision-Makers’ Guide: CallMiner, Genesys, Calabrio, Enghouse Interactive, Customer TouchPoint, Infinity, NICE CX, Sabio, NICE, Khoros

US Customer Experience Decision-Makers’ Guide: CallMiner, Genesys, Verizon, Enghouse Interactive, RingCentral, UJET, Nextiva, Playvox

European Contact Centre Decision-Makers’ Guide – Enghouse Interactive, Calabrio, Genesys, Altitude, Verizon

Inner Circle Guide to Agent Engagement & Empowerment – CallMiner, Enghouse Interactive, Genesys, IP Integration, Khoros, NICEinContact, Talkdesk, UJET

The Inner Circle Guide to Video & Next-Generation Customer Contact: Avaya, Enghouse Interactive, Talkative, UJET

The Inner Circle Guide to Customer Engagement & Personalisation: Airkit, Anywhere365, Avaya, Enghouse Interactive, Genesys, Infobip, Opentext, Premier CX

Inner Circle Guide to the Voice of the Customer – Enghouse Interactive, NICE CX, UJET

Inner Circle Guide to First-Contact Resolution – Enghouse Interactive, Genesys, Kerv, Taylor Reach Group, UJET, Verizon

Inner Circle Guide to AI, Chatbots and Machine Learning (3rd edition) –  Digital Base, EthosIQ, Five9, Genesys, Kerv, LiveVox, UJET.

The Inner Circle Guide to Fraud Reduction & PCI Compliance – Compliance3, Eckoh, Encoded, Nuance, Pindrop, Resilient Networks, Semafone, West

The Inner Circle Guide to Remote & Hybrid Working Contact Centre Solutions: Calabrio, Nasstar, Thinscale, Infinity, RingCentral, UJET, Verizon

The Inner Circle Guide to Self-Service: Enghouse Interactive, Genesys, Nasstar, Talkdesk

Inner Circle Guide to Customer Interaction Analytics (v4) – CallMiner, Talkdesk, Miarec, Khoros, Cognigy, Contexta360, Verizon, Genesys

Inner Circle Guide to Cloud – Calabrio, Enghouse Interactive, Genesys, Nasstar, PCI Pal, UJET

Inner Circle Guide to Omnichannel Workforce Optimisation – Genesys, Calabrio, RingCentral, Playvox

Inner Circle Guide to Omnichannel (3rd edition) – Avaya, Business Systems, CallMiner, Genesys, Infobip, IP Integration, NICEinContact, Talkdesk, uJet

Inner Circle Guide to Outbound – CallMiner, Noetica, Rostrvm, Acqueon

US Contact Center Decision-Makers’ Guide – Bright Pattern, CallMiner, Enghouse Interactive, Genesys, NICE, NICE CXone, PCI Pal, Pindrop, PolyAI, UJET, Verizon

UK Contact Centre Decision-Makers’ Guide – CallMiner, Cirrus Response, Contexta360, Encoded, Enghouse Interactive, Evaluagent, Five9, Genesys, Khoros, Netcall, NICE CX, Odigo, Puzzel, Talkdesk, UJET