Sponsors
UK Contact Centre Verticals: (Communications): Genesys
UK Contact Centre Verticals (Finance): Genesys, CallMiner, Enghouse Interactive, Mitel, NICE CX, Talkdesk
UK Contact Centre Verticals (Insurance): Genesys, CallMiner, Fusion Telecom, Talkdesk, NICE CX, Avaya, Mitel, IP Integration
UK Contact Centre Verticals (Manufacturing): Genesys
UK Contact Centre Verticals (Outsourcing): NICE CX, CallMiner, Genesys
UK Contact Centre Verticals (Public Sector): Genesys, PCI Pal, Mitel
UK Contact Centre Verticals (Retail & Distribution): NICE CX, CallMiner, Genesys, Mitel
UK Contact Centre Verticals: (Utilities): Genesys, Enghouse Interactive, NICE CX, PCI Pal
US Contact Center Verticals: Communications – LiveVox
US Contact Center Verticals (Finance): Genesys, Verizon, Enghouse Interactive, UJET, Talkdesk
US Contact Center Verticals: (Healthcare): Genesys, Verizon, Coveo
US Contact Center Verticals (Insurance): Genesys, Coveo, Talkdesk
US Contact Center Verticals: (Outsourcing): Assembled HQ
US Contact Center Verticals: (Public Sector): Enghouse Interactive
US Contact Center Verticals (Retail & Distribution): UJET, Genesys, Talkdesk
UK Customer Experience Decision-Makers’ Guide: CallMiner, Genesys, Calabrio, Enghouse Interactive, Customer TouchPoint, Infinity, NICE CX, Sabio, NICE, Khoros
US Customer Experience Decision-Makers’ Guide: CallMiner, Genesys, Verizon, Enghouse Interactive, RingCentral, UJET, Nextiva, Playvox
European Contact Centre Decision-Makers’ Guide – Enghouse Interactive, Calabrio, Genesys, Altitude, Verizon
Inner Circle Guide to Agent Engagement & Empowerment – CallMiner, Enghouse Interactive, Genesys, IP Integration, Khoros, NICEinContact, Talkdesk, UJET
The Inner Circle Guide to Video & Next-Generation Customer Contact: Avaya, Enghouse Interactive, Talkative, UJET
The Inner Circle Guide to Customer Engagement & Personalisation: Airkit, Anywhere365, Avaya, Enghouse Interactive, Genesys, Infobip, Opentext, Premier CX
Inner Circle Guide to the Voice of the Customer – Enghouse Interactive, NICE CX, UJET
Inner Circle Guide to First-Contact Resolution – Enghouse Interactive, Genesys, Kerv, Taylor Reach Group, UJET, Verizon
Inner Circle Guide to AI, Chatbots and Machine Learning (3rd edition) – Digital Base, EthosIQ, Five9, Genesys, Kerv, LiveVox, UJET.
The Inner Circle Guide to Fraud Reduction & PCI Compliance – Compliance3, Eckoh, Encoded, Nuance, Pindrop, Resilient Networks, Semafone, West
The Inner Circle Guide to Remote & Hybrid Working Contact Centre Solutions: Calabrio, Nasstar, Thinscale, Infinity, RingCentral, UJET, Verizon
The Inner Circle Guide to Self-Service: Enghouse Interactive, Genesys, Nasstar, Talkdesk
Inner Circle Guide to Customer Interaction Analytics (v4) – CallMiner, Talkdesk, Miarec, Khoros, Cognigy, Contexta360, Verizon, Genesys
Inner Circle Guide to Cloud – Calabrio, Enghouse Interactive, Genesys, Nasstar, PCI Pal, UJET
Inner Circle Guide to Omnichannel Workforce Optimisation – Genesys, Calabrio, RingCentral, Playvox
Inner Circle Guide to Omnichannel (3rd edition) – Avaya, Business Systems, CallMiner, Genesys, Infobip, IP Integration, NICEinContact, Talkdesk, uJet
Inner Circle Guide to Outbound – CallMiner, Noetica, Rostrvm, Acqueon
US Contact Center Decision-Makers’ Guide – Bright Pattern, CallMiner, Enghouse Interactive, Genesys, NICE, NICE CXone, PCI Pal, Pindrop, PolyAI, UJET, Verizon
UK Contact Centre Decision-Makers’ Guide – CallMiner, Cirrus Response, Contexta360, Encoded, Enghouse Interactive, Evaluagent, Five9, Genesys, Khoros, Netcall, NICE CX, Odigo, Puzzel, Talkdesk, UJET
