Sponsors

UK Contact Centre Verticals: (Communications): CallMiner, Genesys, MaxContact

UK Contact Centre Verticals (Finance): Genesys, CallMiner, Enghouse Interactive, NICE CX

UK Contact Centre Verticals (Insurance): Genesys, CallMiner, Fusion Telecom, Talkdesk, NICE CX

UK Contact Centre Verticals (Outsourcing): NICE CX, CallMiner, Genesys

UK Contact Centre Verticals (Retail & Distribution): NICE CX, CallMiner, Genesys

UK Contact Centre Verticals: (Utilities): CallMiner, IP Integration, ContentGuru, Genesys, MaxContact, Sabio

US Contact Center Verticals: Communications – CallMiner

US Contact Center Verticals (Finance): Genesys, Verizon, Enghouse Interactive, UJET

US Contact Center Verticals: (Healthcare): CallMiner, Content Guru, Genesys, Verizon, Coveo

US Contact Center Verticals (Insurance): Genesys, Coveo, Talkdesk

US Contact Center Verticals: (Outsourcing): CallMiner

US Contact Center Verticals (Retail & Distribution): UJET, Genesys

UK Customer Experience Decision-Makers’ Guide: Calabrio, Foehn, Infobip, Enghouse Interactive, NICEinContact, Sabio

US Customer Experience Decision-Makers’ Guide: Genesys, Airkit, Infobip, Enghouse Interactive, ContentGuru, USAN, uJet

European Contact Centre Decision-Makers’ Guide – Enghouse Interactive, Calabrio, Genesys, Altitude, Verizon

Inner Circle Guide to Agent Engagement & Empowerment – CallMiner, Enghouse Interactive, Genesys, IP Integration, Khoros, NICEinContact, Talkdesk, UJET

The Inner Circle Guide to Video & Next-Generation Customer Contact: Avaya, Enghouse Interactive, Talkative, UJET

The Inner Circle Guide to Customer Engagement & Personalisation: Airkit, Anywhere365, Avaya, Enghouse Interactive, Genesys, Infobip, Opentext, Premier CX

Inner Circle Guide to the Voice of the Customer – 8×8, Calabrio, CallMiner, Contexta360, Enghouse Interactive, IP Integration, NICEinContact, NICESatmetrix

Inner Circle Guide to First-Contact Resolution – Enghouse Interactive, Genesys, Kerv, Taylor Reach Group, UJET, Verizon

Inner Circle Guide to AI, Chatbots and Machine Learning (2nd edition) – Airkit, CallMiner, Cognigy, Enghouse Interactive, Genesys, Infobip, NICE Nexidia, NICEinContact, Nuance, Puzzel, Talkdesk

The Inner Circle Guide to Fraud Reduction & PCI Compliance – Compliance3, Eckoh, Encoded, Nuance, Pindrop, Resilient Networks, Semafone, West

The Inner Circle Guide to Remote & Hybrid Working Contact Centre Solutions: Calabrio, Nasstar, Thinscale, Infinity, RingCentral, UJET, Verizon

The Inner Circle Guide to Self-Service: Enghouse Interactive, Genesys, Nasstar, Talkdesk

Inner Circle Guide to Customer Interaction Analytics (v4) – CallMiner, Talkdesk, Miarec, Khoros, Cognigy, Contexta360, Verizon, Genesys

Inner Circle Guide to Cloud – Calabrio, Enghouse Interactive, Genesys, Nasstar, PCI Pal, UJET

Inner Circle Guide to Omnichannel Workforce Optimisation – Aspect, Avaya, Calabrio, EthosIQ, Genesys, NICE Systems, Puzzel, Salesforce

Inner Circle Guide to Omnichannel (3rd edition) – Avaya, Business Systems, CallMiner, Genesys, Infobip, IP Integration, NICEinContact, Talkdesk, uJet

Inner Circle Guide to Outbound – CallMiner, Noetica, Rostrvm, Acqueon

US Contact Center Decision-Makers’ Guide – Airkit, Bright Pattern, Calabrio, CallMiner, eGain, Enghouse Interactive, Genesys, Infobip, NICEinContact, PCIPal, Playvox, Talkdesk, UJET, Verizon

UK Contact Centre Decision-Makers’ Guide – Avaya, Britannic Technologies, Calabrio, CallMiner, Contexta360, Encoded, Enghouse Interactive, Five9, Genesys, Infobip, IP Integration, Khoros, NICE CX, Odigo, PCIPal, Puzzel, Talkdesk, UJET, Verizon