Sponsors
UK Contact Centre Verticals: (Communications): Genesys
UK Contact Centre Verticals (Finance): Genesys, CallMiner, Enghouse Interactive, Mitel, NICE CX, Talkdesk
UK Contact Centre Verticals (Insurance): Genesys, CallMiner, Fusion Telecom, Talkdesk, NICE CX, Avaya, Mitel, IP Integration
UK Contact Centre Verticals (Manufacturing): Genesys
UK Contact Centre Verticals (Outsourcing): NICE CX, CallMiner, Genesys
UK Contact Centre Verticals (Public Sector): Genesys, PCI Pal, Mitel
UK Contact Centre Verticals (Retail & Distribution): NICE CX, CallMiner, Genesys, Mitel
UK Contact Centre Verticals: (Utilities): Genesys, Enghouse Interactive, NICE CX, PCI Pal
US Contact Center Verticals: Communications – LiveVox
US Contact Center Verticals (Finance): Genesys, Verizon, Enghouse Interactive, UJET, Talkdesk
US Contact Center Verticals: (Healthcare): Genesys, Verizon, Coveo
US Contact Center Verticals (Insurance): Genesys, Coveo, Talkdesk
US Contact Center Verticals: (Outsourcing): Assembled HQ
US Contact Center Verticals: (Public Sector): Enghouse Interactive
US Contact Center Verticals (Retail & Distribution): UJET, Genesys, Talkdesk
UK Customer Experience Decision-Makers’ Guide: Contexta360, Enghouse Interactive, Genesys, Kerv, Sabio
US Customer Experience Decision-Makers’ Guide: Cresta, Enghouse Interactive, UJET
Inner Circle Guide to Agent Engagement & Empowerment – UJET, Genesys, Upland Software, Enghouse Interactive, Onecom, eGain
The Inner Circle Guide to Next-Generation Customer Contact: UJET, Cresta.ai
The Inner Circle Guide to Customer Engagement & Personalisation: UJET, Genesys, Contexta360
Inner Circle Guide to the Voice of the Customer – Enghouse Interactive, NICE, UJET
Inner Circle Guide to First-Contact Resolution – Enghouse Interactive, Genesys, Kerv, Taylor Reach Group, UJET, Verizon
Inner Circle Guide to AI-Enabled Agent Assistance – Five9, Kerv, Genesys, UJET, LiveVox, Contexta360, Miarec, Odigo, Awaken, Enghouse Interactive
Inner Circle Guide to Chatbots, Voicebots & Conversational AI – Five9, Kerv, UJET, LiveVox, Talkative
The Inner Circle Guide to Fraud Reduction & PCI Compliance – Fusion Telecom / Payguard, Sycurio, Encoded
The Inner Circle Guide to Remote & Hybrid Working Contact Centre Solutions: Calabrio, Nasstar, Thinscale, Infinity, RingCentral, UJET, Verizon
The Inner Circle Guide to Self-Service: Enghouse Interactive, Genesys, Nasstar, Talkdesk
Inner Circle Guide to Customer Interaction Analytics – Genesys, RingCentral, Onecom
Inner Circle Guide to Cloud – Calabrio, Enghouse Interactive, Genesys, Nasstar, PCI Pal, UJET
Inner Circle Guide to Omnichannel Workforce Optimisation – Genesys, Calabrio, RingCentral, Playvox, IVX, Enghouse Interactive
Inner Circle Guide to Omnichannel – UJET
Inner Circle Guide to Outbound – CallMiner, Noetica, Rostrvm, Acqueon
US Contact Center Decision-Makers’ Guide – Balto.ai, CallMiner, Enghouse Interactive, Krisp.ai, Playvox, RingCentral, UJET
UK Contact Centre Decision-Makers’ Guide – Anywhere 365, Calabrio, CallMiner, Contexta360, Encoded, EngageHub, Enghouse Interactive, Five9, Genesys, Odigo, Puzzel, Spixii
Exceeding UK Customer Expectations – Enghouse Interactive, Iris Audio, NICE, Contexta360, Sabio
Exceeding US Customer Expectations – NICE, RingCentral
The ANZ Contact Centre Decision-Makers’ Guide – PCI Pal, Avaya