Your Account


You're logged in as an administrator.

View/Edit your Profile



For what purposes can post-call analytics be best used by call centres?

Analytics will always have a key role to play in effective workplace optimisation in the call centre, and the most widely used type of interaction analytics functionality is historical post-call speech analytics.  When speech analytics solutions first began to be implemented, the focus was generally on the analysis of large numbers of recorded calls, with […]

Read more