Your Account

Welcome,

You're logged in as an administrator.

View/Edit your Profile

Logout

Latest

Making Workforce Management Work For Agents Too

In older versions of workforce management (WFM), once the forecasts and schedules were set based on historical data and expectation, the opportunity for change was extremely limited and restricted to moving agents between queues and tasks manually: more of an art than a science. Today, many WFM solutions support rapid changes driven by actual interaction […]

Read more