“The Inner Circle Guide to AI, Chatbots & Machine Learning” is a contact centre and CX research report based on surveys with over 400 UK & US organisations and 1,000 customers from each country.
Each Inner Circle Guide is available for the US and UK.
To download this report, and to gain free access to all of ContactBabel’s research and analysis, please complete the registration form at the bottom of the page.
Despite a low current use of AI across industries (around 25% in the UK and US), there is widespread interest in implementing this solution, with over 40% of respondents definitely intending to implement AI.
There are numerous use cases for AI in contact centres, and these are growing all of the time. In order to structure this report, we have chosen four wide areas in which AI is actually helping customer contact now:
To download “The Inner Circle Guide to AI, Chatbots & Machine Learning”, as well as many other research reports, please complete the registration form below.
After this, you will have access to all of ContactBabel’s free end-user research and analysis.
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