The 2026-27 US Contact Center HR & Operational Benchmarking Report

Details on salaries, attrition, absence, operational benchmarks and budgets, based on interviews with 190 US contact centers. Findings are segmented by 10 vertical markets, 3 contact center size bands, inbound/outbound activity and services/sales focus to give you the most accurate comparison with your own operation. Priced at $495 / £375 + VAT.