“The 2023 US Contact Center HR & Operational Benchmarking Report” is based on surveys with 205 US organizations, giving detailed information on:
Key operational metrics include:
Data are segmented by vertical market, size, activity and contact center type, with historical data and future trends, so you can compare your contact center operation with others just like it.
The report costs $495.
Download full details of the report from here: US HROB 2023 Marketing v3
To purchase, “The 2023 US Contact Center HR & Operational Benchmarking Report”, please complete the registration form below and you will be taken to the checkout.
Once registered, you will also have full access to all of ContactBabel’s free end-user research and analysis by selecting the “RESEARCH” tab and choosing your reports.
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