“UK Contact Centres 2024-2028: The State of the Industry & Technology Penetration” is based on ongoing primary research with thousands of UK contact centres.

 

The largest and most established contact centre market sizing report available, containing:

 

  • Market sizing by contact centres and agent positions
  • Geographical locations
  • Employment
  • Forecasts until 2028
  • Inbound / outbound market sizing
  • Homeworking, virtual contact centres and multichannel data
  • Current and future technology penetration for 12 contact centre solutions

 

Data are segmented by vertical market and size band, with historical data and future trends.

 

The report costs £1,395 + VAT.

 

Download full details of the report from here: UK SOITP 2024-28 Marketing v1

 

To purchase, “UK Contact Centres 2024-28”, please complete the registration form below and you will be taken to the checkout.

 

Once registered, you will also have full access to all of ContactBabel’s free end-user research and analysis by selecting the “RESEARCH” tab and choosing your reports. 

 

If you have already registered, please log in here.

 

 

Registration

"*" indicates required fields

Name*
Hidden
Password*
Country*
State (USA Only)
What are the main areas of investment in your contact centre in the next 12 months? (check all that apply)
Privacy Policy*

The information you provide will be used in accordance to the terms and conditions set out in our Privacy and Data Processing Policy. Please confirm you have read and understood the policy.

ContactBabel uses information you share with us to provide products or services that you request, answer your inquiries or communicate with you about your account or transactions with us, and send you information about new research, features on the Site or changes to our policies. We may also share data gathered in the registration process with third parties who have sponsored the report(s) downloaded and who may contact you for the purposes of direct marketing. You may withdraw your consent for this at any time by contacting info@contactbabel.com, and we will delete your account and all personal data. If you do not wish to complete the registration process, please contact us requesting the reports you would like to receive.

By clicking ‘Register’ you will be able to download reports, and are agreeing that ContactBabel may occasionally contact you with information relevant to you. If you wish to delete your account and remove your contact details, please contact smorrell@contactbabel.com.