“UK Contact Centres 2026-2030: The State of the Industry & Technology Penetration” is based on ongoing primary research with thousands of UK contact centres.

 

This is the largest and most established contact centre market sizing report available, and contains key information for any solution provider wishing to understand the UK contact centre market.

 

It contains:

 

  • Market sizing by contact centres and agent positions
  • Geographical locations
  • Employment
  • Forecasts until 2030
  • Inbound / outbound market sizing
  • Homeworking, virtual contact centres and multichannel data
  • Current and future technology penetration for 12 contact centre solutions

 

Data are segmented by 17 vertical markets and 6 size bands, with historical data and future trends.

 

The report costs £1,395 + VAT.

 

Download full details of the report from here: UK SOI 2026-30 – further details

 

To purchase, “UK Contact Centres 2026-30”, please complete the registration form below and you will be taken to the checkout.

 

Once registered, you will also have full access to all of ContactBabel’s free end-user research and analysis by selecting the “RESEARCH” tab and choosing your reports. 

 

If you have already registered, please log in here.

 

 

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