“The 2023-24 UK Customer Experience Decision-Makers’ Guide” is based on research with 209 UK organisations and 1,000+ interviews with UK consumers.
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How Do Organisations Compete?
CX Budget, ROI & Investment
What Does CX Mean to a Customer?
Omnichannel and the Customer Experience
CX Benchmarking Methods – Use and Effectiveness
CX Developments & Future Strategy
To download “The 2023-24 UK Customer Experience Decision-Makers’ Guide”, as well as many other research reports, please complete the registration form below.
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