“The UK Contact Centre Vertical Markets Series” are a group of eight reports which look at the structure, growth, technology, HR and commercial issues found in major UK contact centre sectors. Updated Q2 2024.
They contain data from multiple large-scale surveys of hundreds of contact centres carried out since 2010, and are the definitive study of each vertical market’s customer contact operations.
Report contents
Each report contains detailed information on:
There are eight vertical market reports available:
To download any or all of the “UK Contact Centre Vertical Market Series”, as well as many other research reports, please complete the registration form below.
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After registration / login, you will have access to all of ContactBabel’s end-user research and analysis.
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