“The Inner Circle Guide to Self-Service” is based on surveys with over 400 UK & US organisations.
Each Inner Circle Guide is available for the US and UK.
27% of UK contact centres and 28% of US contact centers report that they use virtual agents / chatbots to offer self-service to their customers.
But self-service doesn’t begin and end with chatbots. Driven by poor experiences with the live phone channel during the pandemic, many customers have become familiar with using multiple self-service applications, both on the website and on their phone.
With self-service being a major investment priority – along with AI, CRM and omnichannel – this report shows businesses how to serve customers 24/7 while managing their costs and maintaining the customer experience.
“The Inner Circle Guide to Self-Service” investigates:
To download this report, and to gain free access to all of ContactBabel’s research and analysis, please complete the registration form at the bottom of the page.
Drivers for Self-Service
Current and Future Use of Self-Service
The Building Blocks of Self-Service
The Future of AI-Enabled Self-Service
To download “The Inner Circle Guide to Self-Service”, as well as many other research reports, please complete the registration form below.
After this, you will have access to all of ContactBabel’s free end-user research and analysis.
If you have already registered, please log in here.
"*" indicates required fields
© ContactBabel Ltd | 7 Abberwick Walk, Gosforth, Newcastle-upon-Tyne, NE13 9AY
Site by Wizbit