Transform Your CX with True Omnichannel Excellence

 

Are you struggling to deliver seamless customer experiences across multiple channels? This comprehensive guide reveals how leading organisations are breaking down silos to create unified, AI-powered customer journeys that drive loyalty and reduce costs.

 

Based on hard data from 400+ UK and US organisations, and 4,000+ surveys of customers, “The Inner Circle Guide to Omnichannel” provides an up-to-date understanding of not only the use of digital channels, but also their cost, performance and how they can be improved.

 

The report also shows businesses how they can deliver an omnichannel experience to their customers, reducing cost and improving performance and CX.

 

Inside this essential report:

  • Channel evolution insights: Understand how customer preferences are shifting, with web chat growing to over 10% of interactions by 2028 while voice adapts to handle more complex queries
  • Cost optimisation strategies: Discover why digital channels now cost 46% less than phone calls, and how automation is transforming web chat and email economics
  • AI implementation roadmap: Learn how AI creates the connective tissue for true omnichannel, unifying data, predicting customer needs and empowering agents with real-time intelligence
  • Overcoming barriers: Tackle the top challenges holding back omnichannel success – from technology platforms to organisational silos – with proven strategies from 400+ businesses

 

Whether you’re beginning your omnichannel journey or refining an existing strategy, this guide provides the data-driven insights and practical frameworks to deliver the consistent, personalised experiences your customers demand.

 

To download this report, and to gain free access to all of ContactBabel’s research and analysis, please complete the registration form at the bottom of the page.

 

If you have already registered, please log in here.

 

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