“The Inner Circle Guide to Customer Engagement & Personalisation” is a contact centre and CX research report based on surveys with over 400 UK & US organisations and 1,000 customers from each country.
Each Inner Circle Guide is available for the US and UK.
Written for businesses looking to improve their customer engagement and loyalty through personalisation strategies and techniques, “The Inner Circle Guide to the Customer Engagement & Personalisation” gives hard data and guidance on:
To download this report, and to gain free access to all of ContactBabel’s research and analysis, please complete the registration form at the bottom of the page.
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