“The Inner Circle Guide to Cloud-based Contact Center Solutions” is based on surveys with over 400 UK & US organisations.
Each Inner Circle Guide is available for the US and UK.
Since 2015, the use of cloud-based contact centre solutions has risen by 54% in the UK and 52% in the US.
Cloud offers flexibility, scalability and agility, and has been key to organisations being able to maintain customer service levels during the pandemic through the use of remote working.
As we emerge from this, cloud is playing a major part in supporting the move to digital service, and is helping to unlock the value that AI and analytics promises.
“The Inner Circle Guide to Cloud-based Contact Centre Solutions” investigates:
To download this report, and to gain free access to all of ContactBabel’s research and analysis, please complete the registration form at the bottom of the page.
What is cloud and who’s using it?
Drivers and Inhibitors
Implementation and Usage
The Future of Cloud-based Contact Centre Solutions
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