Business drivers for chatbots, voicebots and conversational AI are based on making self-service a better experience for customers while reducing the costs of unnecessary calls.


The use of chatbots has seen a rapid rise in the proportion of web chats handled automatically, and a significant drop in the cost of doing so.


As the uptake of AI means that the subjects handled by chatbots and voicebots becomes increasingly sophisticated, this has a positive effect on call queues and customer experience.


With around 25% of calls being from customers who have tried – and failed – to resolve their issues online, the opportunity for improving performance and CX through improving and developing self-service is massive.


Download this report and find out how AI-enabled chatbots and voicebots are taking self-service to the next level.


This report shows:

  • 4 key business issues that bots can solve
  • Why self-service fails and how bots can help
  • Cutting the multi-billion cost of customer authentication
  • The impact of bots on cost, performance and CX
  • Making AI implementation a success and avoiding pitfalls
  • Measuring ROI and performance improvement


“The Inner Circle Guide to Chatbots, Voicebots & Conversational AI” is available for the US and UK. 



To download this report, and to gain free access to all of ContactBabel’s research and analysis, please complete the registration form at the bottom of the page.


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