With the rapid rise of AI, the question is often asked whether eventually there will even be a need for people to work in contact centres, answering calls.


At the least, surely call numbers and employment will drop drastically, meaning investment focus should be elsewhere?


The answer is resoundingly negative. There is evidence to show that customers’ preference for the phone channel is stronger than ever, and that businesses accept this.


For the foreseeable future, live agent contact will be vital to the customer experience and the success or otherwise of organisations.


Since ContactBabel was founded in 2001, we have not seen a technology solution with as much potential to solve many of the business issues that contact centres have been facing for decades.


Download this report and find out how AI-enabled agent assistance can build the contact centre of the future, today.


This report shows:

  • The 8 major use cases of AI agent assistance
  • Why handle time is killing CX, and 5 ways AI can help
  • AI outcomes and where to find ROI
  • Keys to success and pitfalls to avoid
  • Using generative AI while minimising reputational risk
  • Using AI to support remote and inexperienced agents


“The Inner Circle Guide to AI-Enabled Agent Assistance” is available for the US and UK. 



To download this report, and to gain free access to all of ContactBabel’s research and analysis, please complete the registration form at the bottom of the page.


If you have already registered, please log in here.



"*" indicates required fields

State (USA Only)
What are the main areas of investment in your contact centre in the next 12 months? (check all that apply)
Privacy Policy*

The information you provide will be used in accordance to the terms and conditions set out in our Privacy and Data Processing Policy. Please confirm you have read and understood the policy.

ContactBabel uses information you share with us to provide products or services that you request, answer your inquiries or communicate with you about your account or transactions with us, and send you information about new research, features on the Site or changes to our policies. We may also share data gathered in the registration process with third parties who have sponsored the report(s) downloaded and who may contact you for the purposes of direct marketing. You may withdraw your consent for this at any time by contacting info@contactbabel.com, and we will delete your account and all personal data. If you do not wish to complete the registration process, please contact us requesting the reports you would like to receive.

By clicking ‘Register’ you will be able to download reports, and are agreeing that ContactBabel may occasionally contact you with information relevant to you. If you wish to delete your account and remove your contact details, please contact smorrell@contactbabel.com.