“Pay & Rewards in UK Contact Centres” is based on surveys with 279 UK contact centres, giving detailed information on:

 

Report contents:

  • 77 charts and data tables show pay and rewards for the UK contact centre industry
  • Based on primary research surveys with 279 UK contact centres, segmented by vertical market, contact centre size, region, job role and inbound / outbound / 2nd-line
  • Salaries (hourly / annually), working hours, factors influencing pay, shift premiums, bonuses, additional benefits, sick pay, holiday entitlement, HR policies and incentives.

 

Segmented by:

  • 11 vertical markets (Charities, Finance, Housing, Insurance, Manufacturing, Medical, Outsourcing, Public Sector, Retail & Distribution, Services, Technology, Media and Telecoms, Transport & Travel, Utilities
  • 5 job roles (New agent, Experienced agent, Team leader, Section leader, Contact centre manager)
  • 3 contact centre size bands (Small – 10-50 FTE; Medium – 51 -200 FTE; Large – >200 FTE)
  • Inbound service / outbound sales / 2nd-line support
  • 12 UK regions & remote working-only operations

 

The report costs £495 + VAT.

 

Download full details of the report from here: Pay & Rewards in UK Contact Centres – information (CB)

 

To purchase, “Pay & Rewards in UK Contact Centres”, please complete the registration form below and you will be taken to the checkout.

 

 

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