“The Inner Circle Guide to Remote & Hybrid Working Contact Centre Solutions” is based on surveys with over 400 UK & US organisations.
Each Inner Circle Guide is available for the US and UK.
99% of UK contact centres and 94% of US contact centers report that they will carry on with some remote working throughout 2022, usually through a hybrid office / home working model.
Remote working has advantages and disadvantages for both agents and businesses. The hybrid model promises the best of both worlds, but what needs to be done to balance performance, morale, cost and quality?
“The Inner Circle Guide to Remote & Hybrid Working Contact Centre Solutions” investigates:
To download this report, and to gain free access to all of ContactBabel’s research and analysis, please complete the registration form at the bottom of the page.
Remote Working Business Issues: Quality, Cost & Performance
Remote Working Business Issues: Security
Remote Working Business Issues: Management & Communication
To download “The Inner Circle Guide to Remote & Hybrid Working Contact Centre Solutions”, as well as many other research reports, please complete the registration form below.
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