“Exceeding US Customer Expectations” is based on a survey of 1,000 US customers, looking at what they want when contacting an organization, what they actually get, and what they then do about it.
The report identifies the frontline issues that most impact on customer experience, and advises businesses on how to solve them.
To download this report, and to gain free access to all of ContactBabel’s research and analysis, please complete the registration form at the bottom of the page.
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