“AI in US Contact Center Verticals: Public Sector”  identifies and quantifies the specific pressures and issues most affecting contact center operations in the US public and government sector.

 

Our research has found that each business sector has its own specific commercial and operational issues that affect its contact centers.

 

For example, the US public sector has the highest call abandonment rates and speed to answer of any vertical market, damaging CX and operational effectiveness. The report shows how AI can reduce call lengths without sacrificing caller outcomes, reducing queue lengths and abandoned calls.

 

Reports are a tightly focused 20-25 pages in length, and are exactly tailored for readers in the US public sector who want to understand how they can move their contact center forward through the use of AI-enabled solutions.

 

 

To download “AI in US Contact Center Verticals: Public Sector”, as well as many other research reports, please complete the registration form below.

 

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