“AI in US Contact Center Verticals: Insurance” identifies and quantifies the specific pressures and issues most affecting contact center operations in the US insurance sector.
Our research has found that each business sector has its own specific commercial and operational issues that affect its contact centers.
For example, the insurance sector’s use of digital channels is only half that of the US contact center industry as a whole, meaning greater cost and longer issue resolution. AI can enhance self-service options and encourage customers to try lower cost channels rather than calling the contact center.
Reports are a tightly focused 20-25 pages in length, and are exactly tailored for readers in the US insurance sector who want to understand how they can move their contact center forward through the use of AI-enabled solutions.
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