“AI in US Contact Center Verticals: Healthcare”  identifies and quantifies the specific pressures and issues most affecting contact center operations in the US healthcare sector.

 

Our research has found that each business sector has its own specific commercial and operational issues that affect its contact centers.

 

For example, digital channel adoption in the US healthcare sector is lagging behind the contact center industry as a whole, with 84% of inbound interactions coming through telephony, compared to 71% for the US as a whole. The report shows numerous ways in which healthcare providers can use AI to move customers onto less expensive self-service and digital channels, without damaging customer experience.

 

Reports are a tightly focused 20-25 pages in length, and are exactly tailored for readers in the US  healthcare sector who want to understand how they can move their contact center forward through the use of AI-enabled solutions.

 

 

To download “AI in US Contact Center Verticals: Healthcare”, as well as many other research reports, please complete the registration form below.

 

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