“AI in US Contact Center Verticals: Financial Services”  identifies and quantifies the specific pressures and issues most affecting contact center operations in the US finance sector.

 

Our research has found that each business sector has its own specific commercial and operational issues that affect its contact centers.

 

For example, the US financial services sector has seen a 37% increase in call duration in the past five years, impacting speed to answer, call abandonment and customer experience.

 

Reports are a tightly focused 20-25 pages in length, and are exactly tailored for readers in the US financial services sector who want to understand how they can move their contact center forward through the use of AI-enabled solutions.

 

 

To download “AI in US Contact Center Verticals: Financial Services”, as well as many other research reports, please complete the registration form below.

 

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