“AI in UK Contact Centre Verticals: Transport & Travel”  identifies and quantifies the specific pressures and issues most affecting contact centre operations in the UK transport & travel sector.

 

Our research has found that each business sector has its own specific commercial and operational issues that affect its contact centres.

 

For example, average speed to answer in the sector is amongst the highest of any vertical market, damaging customer experience and risking lost sales.

 

Amongst other things, the report shows numerous ways in which transport & travel providers can use AI to move customers onto less expensive self-service and digital channels, helping call queues without damaging customer experience.

 

Through detailed analysis of surveys with hundreds of UK contact centres, ContactBabel has identified four significant concerns and issues which are found in many transport & travel customer contact operations:

  • Improve telephony service levels
  • Improve customer personalisation
  • Increase the uptake of digital channels and self-service
  • Compete successfully against other transport & travel businesses.

Reports are a tightly focused 20-25 pages in length, and are exactly tailored for readers in the UK transport & travel sector who want to understand how they can move their contact centre forward through the use of AI-enabled solutions.

 

 

To download “AI in UK Contact Centre Verticals: Transport & Travel”, as well as many other research reports, please complete the registration form below.

 

If you have already registered, please log in here.

 

After registration / login, you will have access to all of ContactBabel’s end-user research and analysis.

 

Registration

"*" indicates required fields

Name*
This field is hidden when viewing the form
Password*
Country*
State (USA Only)
What are the main areas of investment in your contact centre in the next 12 months? (check all that apply)
Privacy Policy*

The information you provide will be used in accordance to the terms and conditions set out in our Privacy and Data Processing Policy. Please confirm you have read and understood the policy.

ContactBabel uses information you share with us to provide products or services that you request, answer your inquiries or communicate with you about your account or transactions with us, and send you information about new research, features on the Site or changes to our policies. We may also share data gathered in the registration process with third parties who have sponsored the report(s) downloaded and who may contact you for the purposes of direct marketing. You may withdraw your consent for this at any time by contacting info@contactbabel.com, and we will delete your account and all personal data. If you do not wish to complete the registration process, please contact us requesting the reports you would like to receive.

By clicking ‘Register’ you will be able to download reports, and are agreeing that ContactBabel may occasionally contact you with information relevant to you. If you wish to delete your account and remove your contact details, please contact smorrell@contactbabel.com.