“AI in UK Contact Centre Verticals: Healthcare”  identifies and quantifies the specific pressures and issues most affecting contact centre operations in the UK healthcare sector.

 

Our research has found that each business sector has its own specific commercial and operational issues that affect its contact centres.

 

For example, the live voice channel accounts for 70% of healthcare contact centre’s inbound interactions, with the uptake of both voice and web self-service considerably lower than the UK contact centre industry as a whole.

 

Amongst other things, the report shows numerous ways in which healthcare providers can use AI to move customers onto less expensive self-service and digital channels, without damaging customer experience.

 

Reports are a tightly focused 20-25 pages in length, and are exactly tailored for readers in the UK healthcare sector who want to understand how they can move their contact center forward through the use of AI-enabled solutions.

 

 

To download “AI in UK Contact Centre Verticals: Healthcare”, as well as many other research reports, please complete the registration form below.

 

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