“The Contact Centre AI Series” provides focused data and insight into how organisations can use AI solutions to solve real-life contact centre operational and commercial issues.

 

The ninth in the series is “AI for Sales Growth”. There are both US and UK editions.

 

Length – 14 pages | Time to read: 12-15 minutes.

 

While much of the investment in CX looks at cost-cutting, the other element of profitability – sales growth – is less well-served.

 

Regardless of your current AI adoption stage, understanding how AI can positively impact your sales is crucial for long-term success.

 

Based on surveys with hundreds of UK & US organisations, ContactBabel’s latest research, “AI for Sales Growth”, provides essential market intelligence that every sales and CX leader should understand to stay competitive.

 

Here’s what the data shows:

  • The shift from revenue to profit optimisation is accelerating. While closing deals remains important, AI is enabling organisations to maximise profit margins through dynamic pricing, personalised offers and precision targeting, moving beyond the traditional “art” of sales to data-driven science.
  • Customer engagement patterns are fragmenting. Unlike service interactions where voice dominates, only 36% of businesses believe voice is the optimal channel for sales, with capabilities now distributed across multiple touchpoints requiring coordinated AI strategies.
  • Early adopters are seeing measurable results. Companies implementing AI-driven sales strategies report 15% increases in customer retention, 30% improvements in lead conversion rates and significant advances in competitive intelligence gathering.

Whether you’re evaluating AI vendors, developing internal capabilities or simply need to understand what the future of AI-enabled sales growth looks like, this guide provides the strategic context for informed decision-making.

 

“AI for Sales Growth” is provided in both US and UK editions. 

 

 

To download this report, and to gain free access to all of ContactBabel’s research and analysis, please complete the registration form at the bottom of the page.

 

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