The research that runs the industry. Now in its 18th year.

 

Two reports: surveys from 400+ US organizations and 1,000 customers. The result is the most authoritative data and insight about how US contact centers are delivering customer experience.

 

The US Contact Center Decision-Makers’ Guide is built on surveys with 200+ US organizations and is the definitive benchmark for contact center leaders.

 

Operational and HR data, technology adoption trends, strategic direction – backed by almost two decades of historical insight. Know where you stand and what’s coming.

 

The US Customer Experience Decision-Makers’ Guide surveys 1,000 US customers and 200+ organizations.

 

Understand the gap between what businesses deliver and what customers actually want. This report shows you exactly where that gap is, and how to close it. Includes critical data on customer channel preferences, their attitudes to AI and how effectively businesses are putting it to work.

 

Both reports are segmented by sector and contact center size, so you can benchmark against your peers, not the industry average.

 

To download the two US flagship research reports, please complete the registration form below.

 

After this, you will have access to all of ContactBabel’s free end-user research and analysis by selecting the “RESEARCH” tab and choosing your reports. 

 

If you have already registered, please log in here.

 

 

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