The research that runs the industry. Now in its 23rd year.

 

Two reports: surveys from 400+ organisations and 1,000 customers. The result is the most authoritative data and insight about how UK contact centres are delivering customer experience.

 

The UK Contact Centre Decision-Makers’ Guide is built on surveys with 200+ UK and US organisations, this is the definitive benchmark for contact centre leaders.

 

Operational and HR data, technology adoption trends, strategic direction – backed by over two decades of historical insight. Know where you stand and what’s coming.

 

The UK Customer Experience Decision-Makers’ Guide surveys 1,000 UK customers and 200+ organisations.

 

Understand the gap between what businesses deliver and what customers actually want. This report shows you exactly where that gap is, and how to close it. Includes critical data on customer attitudes to AI and how effectively businesses are putting it to work.

 

Both reports are segmented by sector and contact centre size, so you can benchmark against your peers, not the industry average.

 

To download the two UK flagship research reports, please complete the registration form below.

 

After this, you will have access to all of ContactBabel’s free end-user research and analysis by selecting the “RESEARCH” tab and choosing your reports. 

 

If you have already registered, please log in here.

 

 

Registration

"*" indicates required fields

Name*
This field is hidden when viewing the form
Password*
Country*
State (USA Only)
What are the main areas of investment in your contact centre in the next 12 months? (check all that apply)
Privacy Policy*

The information you provide will be used in accordance to the terms and conditions set out in our Privacy and Data Processing Policy. Please confirm you have read and understood the policy.

ContactBabel uses information you share with us to provide products or services that you request, answer your inquiries or communicate with you about your account or transactions with us, and send you information about new research, features on the Site or changes to our policies. We may also share data gathered in the registration process with third parties who have sponsored the report(s) downloaded and who may contact you for the purposes of direct marketing. You may withdraw your consent for this at any time by contacting info@contactbabel.com, and we will delete your account and all personal data. If you do not wish to complete the registration process, please contact us requesting the reports you would like to receive.

By clicking ‘Register’ you will be able to download reports, and are agreeing that ContactBabel may occasionally contact you with information relevant to you. If you wish to delete your account and remove your contact details, please contact smorrell@contactbabel.com.