Based on hard data from 400+ UK and US organisations, “The Inner Circle Guide to Fraud Reduction and PCI Compliance (2025) provides an up-to-date understanding of how businesses can meet the threat of telephone fraud head-on, and shows ways in which this can be done cost-effectively while managing the customer experience.

31 pages – 25-30 minutes to read. 

Written for organisations concerned about the growing threat of contact centre fraud and the costs associated with tackling it, “The Inner Circle Guide to Fraud Reduction & PCI Compliance (2025)” is an independent analyst report that covers:

• Analysis of the use and effectiveness of 13 payment card fraud solution types

• Methods and costs involved with PCI compliance

• Managing the human element to payment card fraud

• Customer authentication costs and techniques

• The role of voice biometrics and call signalling analysis in customer authentication and verification

• Where do the real fraud threats come from?

“The Inner Circle Guide to Fraud Prevention & PCI Compliance (2025)” is available for the US and UK. 

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