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"The US Contact Center Operational Review - 2007" |
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Following five successful years of producing the largest primary research study of UK contact centers, ContactBabel has produced its 1st annual study of the US contact center industry. Hundreds of US contact centers took part in the confidential study, the results of which are now available.
"The US Contact Center Operational Review" is over 250 pages in length, and looks in depth at salaries, attrition, training, multimedia, IP, self-service, strategies, outsourcing, planning and many other elements that are key to understanding how contact centers can best be run. Results have been segmented by industry sector and contact center size, so that readers can compare their own operations with those that are most similar.
Gold Sponsors of the US Contact Center Operational Review
Download the free 30-page Executive Summary from here (1Mb PDF) or
Download the free 250-page full report from here (go to download website).
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