April 2013: "The US Contact Center Decision-Makers' Guide 2013" now available free

January 2013: "US Contact Centers in 2013: The State of the Industry" now available

January 2013: "UK Contact Centres in 2013: The State of the Industry" now available

November 2012: New edition of the UK Contact Centre Directory now available

November 2012: "The UK Contact Centre HR & Operational Benchmarking Report 2012-13" - details

October 2012: "The UK Contact Centre Decision-Makers' Guide (10th edition - 2012)" now available free

September 2012: Download "The Inner Circle Guide to Cloud-based Contact Centre Solutions" - free

July 2011: The definitive guide to Speech Analytics is now available - free