July 2015: Take part in the research for "The 2015 UK Contact Centre Decision-Makers' Guide" and receive the HR & Operational Benchmarking report free

July 2015: "The US Contact Center Decision-Makers' Guide 2015" now available free

June 2015: "The Inner Circle Guide to Cloud-based Contact Centre Solutions (2nd edition)" - now available

April 2015: "The Inner Circle Guide to PCI DSS Compliance in the Contact Centre" - now available

April 2015: "US Contact Centers in 2015: The State of the Industry & Technology Penetration"

April 2015: New edition of the UK Contact Centre Directory now available

January 2015: "UK Contact Centres in 2015: The State of the Industry & Technology Penetration"

November 2014: "The UK Contact Centre HR & Operational Benchmarking Report 2014-15" - details

October 2014: "The UK Contact Centre Decision-Makers' Guide 2014" - now available free

July 2014: "The Inner Circle Guide to Customer Contact Analytics" - now available

June 2014: "The US Contact Center HR & Operational Benchmarking Report 2014" - details