New! March 2014: "The Inner Circle Guide to Self-Service" - now available

December 2013: "UK Contact Centres in 2014: The State of the Industry" now available

November 2013: "The UK Contact Centre HR & Operational Benchmarking Report 2013-14" - details

October 2013: "The UK Contact Centre Decision-Makers' Guide 2013" - now available free

October 2013: New edition of the UK Contact Centre Directory now available

September 2013: "The Inner Circle Guide to Multichannel Customer Contact" - now available

April 2013: "The US Contact Center Decision-Makers' Guide 2013" now available free

January 2013: "US Contact Centers in 2013: The State of the Industry" now available

September 2012: Download "The Inner Circle Guide to Cloud-based Contact Centre Solutions" - free

July 2011: The definitive guide to Speech Analytics is now available - free