New! November 2014: "The UK Contact Centre HR & Operational Benchmarking Report 2014-15" - details

New! October 2014: "The UK Contact Centre Decision-Makers' Guide 2014" - now available free

July 2014: "The Inner Circle Guide to Customer Contact Analytics" - now available

July 2014: New edition of the UK Contact Centre Directory now available

June 2014: "The US Contact Center HR & Operational Benchmarking Report 2014" - details

April 2014: "The US Contact Center Decision-Makers' Guide 2014" now available free

March 2014: "The Inner Circle Guide to Self-Service" - now available

December 2013: "UK Contact Centres in 2014: The State of the Industry" now available

September 2013: "The Inner Circle Guide to Multichannel Customer Contact" - now available

January 2013: "US Contact Centers in 2013: The State of the Industry" now available

September 2012: Download "The Inner Circle Guide to Cloud-based Contact Centre Solutions" - free