"The Tower of Babel" - Breughal the Elder

The CRM industry has suffered from a lack of clear, objective advice, and a surfeit of hype.

Both end-users and solution providers can be confused by the mixed messages and overblown theories which contradict their own experiences.

ContactBabel provides the tools, skills and analysis to allow CRM and multimedia contact centre providers to approach their markets objectively and profitably.

ContactBabel was founded by Steve Morrell in 2000 to provide a reliable source of research, analysis and business recommendations to CRM and contact centre solution providers,

Steve was formerly head of Datamonitor's global Next Generation Contact Technology division, and has written numerous reports on the future of the contact centre and CRM industries.

His views have been widely quoted in The Times, the Wall Street Journal and Forbes.com, and he has presented his vision of the future at many industry events. To contact Babel, please click here.