“The US Contact Center Vertical Markets Series” are a group of six reports which look at the structure, growth, technology, HR and commercial issues found in major US contact center sectors.
They contain data from multiple large-scale surveys of hundreds of US contact centers carried out since 2010, and are the definitive study of each vertical market’s customer contact operations.
Each report contains detailed information on:
There are six vertical market reports available:
To download any or all of the “US Contact Center Vertical Market Series”, as well as many other research reports, please complete the registration form below.
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