The “AI in US Contact Center Vertical Markets” series identifies and quantifies the specific pressures and issues most affecting contact center operations in major US business sectors.

 

The reports are a tightly focused 20-25 pages in length, and are exactly tailored for readers in these business sectors who want to understand how they can move their contact center forward through the use of AI-enabled solutions.

 

Our research has found that each vertical market has its own specific commercial and operational issues that affect its contact centers.

 

For example:

 

  • The financial services sector has seen a 37% increase in call duration in the past five years, impacting speed to answer, call abandonment and customer experience. Learn how AI can cut call lengths while actually improving customer outcomes and CX
  • The insurance sector’s use of digital channels is half that of the contact center industry as a whole. AI can encourage more customers to use self-service and automated digital channels to impact positively on performance, customer experience and cost
  • The retail sector has a major problem with customer churn, especially from younger age groups, and needs to grow loyalty and advocacy. AI can make sure that the right cross-selling and upselling opportunities are shown at the right time, and understand which customers are showing signs of defection.

 

To download “AI in US Contact Center Vertical Markets”, as well as many other research reports, please complete the registration form below.

 

If you have already registered, please log in here.

 

After registration / login, you will have access to all of ContactBabel’s end-user research and analysis.

 

Registration

"*" indicates required fields

Name*
Hidden
Password*
Country*
State (USA Only)
What are the main areas of investment in your contact centre in the next 12 months? (check all that apply)
Privacy Policy*

The information you provide will be used in accordance to the terms and conditions set out in our Privacy and Data Processing Policy. Please confirm you have read and understood the policy.

ContactBabel uses information you share with us to provide products or services that you request, answer your inquiries or communicate with you about your account or transactions with us, and send you information about new research, features on the Site or changes to our policies. We may also share data gathered in the registration process with third parties who have sponsored the report(s) downloaded and who may contact you for the purposes of direct marketing. You may withdraw your consent for this at any time by contacting info@contactbabel.com, and we will delete your account and all personal data. If you do not wish to complete the registration process, please contact us requesting the reports you would like to receive.

By clicking ‘Register’ you will be able to download reports, and are agreeing that ContactBabel may occasionally contact you with information relevant to you. If you wish to delete your account and remove your contact details, please contact smorrell@contactbabel.com.