{"id":8134,"date":"2022-03-29T14:23:29","date_gmt":"2022-03-29T13:23:29","guid":{"rendered":"https:\/\/www.contactbabel.com\/?p=8134"},"modified":"2024-04-24T12:06:19","modified_gmt":"2024-04-24T11:06:19","slug":"anz-research","status":"publish","type":"post","link":"https:\/\/www.contactbabel.com\/staging\/?p=8134","title":{"rendered":"Australia and New Zealand contact centre industry research now available"},"content":{"rendered":"<p>ContactBabel\u2019s series of research-based guides are widely distributed to top decision-makers and influencers in customer-facing businesses across the globe.\u00a0Our flagship reports, \u201cThe UK &amp; US Contact Centre Decision-Makers\u2019 Guides\u201d, are the largest annual primary research reports available for these contact centre industries.<\/p>\n<p><strong>We&#8217;re pleased to announce that &#8220;The 2023-24 Australian &amp; New Zealand Contact Centre Decision-Makers&#8217; Guide&#8221; is now available.\u00a0<\/strong><\/p>\n<p>Based on surveys with over 100 contact centres and 2,000 customers, the report provides real data and insight into the HR, operations, technology, CX and strategy of Australian and New Zealand contact centres.<\/p>\n<p><span style=\"text-decoration: underline;\"><span style=\"color: #ff0000;\"><strong><a style=\"color: #ff0000; text-decoration: underline;\" title=\"The Australian and New Zealand Contact Centre Decision-Makers\u2019 Guide\" href=\"https:\/\/www.contactbabel.com\/staging\/anz-cc-dmg\/\">The report is available for free download from here.<\/a><\/strong><\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ContactBabel\u2019s series of research-based guides are widely distributed to top decision-makers and influencers in customer-facing businesses across the globe.\u00a0Our flagship reports, \u201cThe UK &amp; US Contact Centre Decision-Makers\u2019 Guides\u201d, are the largest annual primary research reports available for these contact centre industries. We&#8217;re pleased to announce that &#8220;The 2023-24 Australian &amp; New Zealand Contact Centre [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-8134","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Australia and New Zealand contact centre industry research now available - ContactBabel<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Australia and New Zealand contact centre industry research now available - ContactBabel\" \/>\n<meta property=\"og:description\" content=\"ContactBabel\u2019s series of research-based guides are widely distributed to top decision-makers and influencers in customer-facing businesses across the globe.\u00a0Our flagship reports, \u201cThe UK &amp; US Contact Centre Decision-Makers\u2019 Guides\u201d, are the largest annual primary research reports available for these contact centre industries. We&#8217;re pleased to announce that &#8220;The 2023-24 Australian &amp; New Zealand Contact Centre [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.contactbabel.com\/staging\/?p=8134\" \/>\n<meta property=\"og:site_name\" content=\"ContactBabel\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-29T13:23:29+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-24T11:06:19+00:00\" \/>\n<meta name=\"author\" content=\"Steve Morrell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Steve Morrell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.contactbabel.com\\\/staging\\\/?p=8134#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.contactbabel.com\\\/staging\\\/?p=8134\"},\"author\":{\"name\":\"Steve Morrell\",\"@id\":\"https:\\\/\\\/www.contactbabel.com\\\/staging\\\/#\\\/schema\\\/person\\\/640ee7c81fffe7769557c53dbd8d2678\"},\"headline\":\"Australia and New Zealand contact centre industry research now available\",\"datePublished\":\"2022-03-29T13:23:29+00:00\",\"dateModified\":\"2024-04-24T11:06:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.contactbabel.com\\\/staging\\\/?p=8134\"},\"wordCount\":114,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.contactbabel.com\\\/staging\\\/#organization\"},\"articleSection\":[\"Uncategorized\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.contactbabel.com\\\/staging\\\/?p=8134#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.contactbabel.com\\\/staging\\\/?p=8134\",\"url\":\"https:\\\/\\\/www.contactbabel.com\\\/staging\\\/?p=8134\",\"name\":\"Australia and New Zealand contact centre industry research now available - ContactBabel\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.contactbabel.com\\\/staging\\\/#website\"},\"datePublished\":\"2022-03-29T13:23:29+00:00\",\"dateModified\":\"2024-04-24T11:06:19+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.contactbabel.com\\\/staging\\\/?p=8134#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.contactbabel.com\\\/staging\\\/?p=8134\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.contactbabel.com\\\/staging\\\/?p=8134#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.contactbabel.com\\\/staging\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Australia and New Zealand contact centre industry research now available\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.contactbabel.com\\\/staging\\\/#website\",\"url\":\"https:\\\/\\\/www.contactbabel.com\\\/staging\\\/\",\"name\":\"ContactBabel\",\"description\":\"Contact Centre Research\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.contactbabel.com\\\/staging\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.contactbabel.com\\\/staging\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.contactbabel.com\\\/staging\\\/#organization\",\"name\":\"ContactBabel\",\"url\":\"https:\\\/\\\/www.contactbabel.com\\\/staging\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.contactbabel.com\\\/staging\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.contactbabel.com\\\/staging\\\/wp-content\\\/uploads\\\/2020\\\/02\\\/contact-babel-logo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.contactbabel.com\\\/staging\\\/wp-content\\\/uploads\\\/2020\\\/02\\\/contact-babel-logo.jpg\",\"width\":900,\"height\":516,\"caption\":\"ContactBabel\"},\"image\":{\"@id\":\"https:\\\/\\\/www.contactbabel.com\\\/staging\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.contactbabel.com\\\/staging\\\/#\\\/schema\\\/person\\\/640ee7c81fffe7769557c53dbd8d2678\",\"name\":\"Steve Morrell\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/67de9ecbb5b59db3937bb48e75db528b628ab7faacdeb54b8f6bbc67fd3d150c?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/67de9ecbb5b59db3937bb48e75db528b628ab7faacdeb54b8f6bbc67fd3d150c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/67de9ecbb5b59db3937bb48e75db528b628ab7faacdeb54b8f6bbc67fd3d150c?s=96&d=mm&r=g\",\"caption\":\"Steve Morrell\"},\"url\":\"https:\\\/\\\/www.contactbabel.com\\\/staging\\\/?author=20\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Australia and New Zealand contact centre industry research now available - ContactBabel","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_GB","og_type":"article","og_title":"Australia and New Zealand contact centre industry research now available - ContactBabel","og_description":"ContactBabel\u2019s series of research-based guides are widely distributed to top decision-makers and influencers in customer-facing businesses across the globe.\u00a0Our flagship reports, \u201cThe UK &amp; US Contact Centre Decision-Makers\u2019 Guides\u201d, are the largest annual primary research reports available for these contact centre industries. We&#8217;re pleased to announce that &#8220;The 2023-24 Australian &amp; New Zealand Contact Centre [&hellip;]","og_url":"https:\/\/www.contactbabel.com\/staging\/?p=8134","og_site_name":"ContactBabel","article_published_time":"2022-03-29T13:23:29+00:00","article_modified_time":"2024-04-24T11:06:19+00:00","author":"Steve Morrell","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Steve Morrell","Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.contactbabel.com\/staging\/?p=8134#article","isPartOf":{"@id":"https:\/\/www.contactbabel.com\/staging\/?p=8134"},"author":{"name":"Steve Morrell","@id":"https:\/\/www.contactbabel.com\/staging\/#\/schema\/person\/640ee7c81fffe7769557c53dbd8d2678"},"headline":"Australia and New Zealand contact centre industry research now available","datePublished":"2022-03-29T13:23:29+00:00","dateModified":"2024-04-24T11:06:19+00:00","mainEntityOfPage":{"@id":"https:\/\/www.contactbabel.com\/staging\/?p=8134"},"wordCount":114,"commentCount":0,"publisher":{"@id":"https:\/\/www.contactbabel.com\/staging\/#organization"},"articleSection":["Uncategorized"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.contactbabel.com\/staging\/?p=8134#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.contactbabel.com\/staging\/?p=8134","url":"https:\/\/www.contactbabel.com\/staging\/?p=8134","name":"Australia and New Zealand contact centre industry research now available - ContactBabel","isPartOf":{"@id":"https:\/\/www.contactbabel.com\/staging\/#website"},"datePublished":"2022-03-29T13:23:29+00:00","dateModified":"2024-04-24T11:06:19+00:00","breadcrumb":{"@id":"https:\/\/www.contactbabel.com\/staging\/?p=8134#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.contactbabel.com\/staging\/?p=8134"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.contactbabel.com\/staging\/?p=8134#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.contactbabel.com\/staging\/"},{"@type":"ListItem","position":2,"name":"Australia and New Zealand contact centre industry research now available"}]},{"@type":"WebSite","@id":"https:\/\/www.contactbabel.com\/staging\/#website","url":"https:\/\/www.contactbabel.com\/staging\/","name":"ContactBabel","description":"Contact Centre Research","publisher":{"@id":"https:\/\/www.contactbabel.com\/staging\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.contactbabel.com\/staging\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.contactbabel.com\/staging\/#organization","name":"ContactBabel","url":"https:\/\/www.contactbabel.com\/staging\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.contactbabel.com\/staging\/#\/schema\/logo\/image\/","url":"https:\/\/www.contactbabel.com\/staging\/wp-content\/uploads\/2020\/02\/contact-babel-logo.jpg","contentUrl":"https:\/\/www.contactbabel.com\/staging\/wp-content\/uploads\/2020\/02\/contact-babel-logo.jpg","width":900,"height":516,"caption":"ContactBabel"},"image":{"@id":"https:\/\/www.contactbabel.com\/staging\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.contactbabel.com\/staging\/#\/schema\/person\/640ee7c81fffe7769557c53dbd8d2678","name":"Steve Morrell","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/secure.gravatar.com\/avatar\/67de9ecbb5b59db3937bb48e75db528b628ab7faacdeb54b8f6bbc67fd3d150c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/67de9ecbb5b59db3937bb48e75db528b628ab7faacdeb54b8f6bbc67fd3d150c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/67de9ecbb5b59db3937bb48e75db528b628ab7faacdeb54b8f6bbc67fd3d150c?s=96&d=mm&r=g","caption":"Steve Morrell"},"url":"https:\/\/www.contactbabel.com\/staging\/?author=20"}]}},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.contactbabel.com\/staging\/index.php?rest_route=\/wp\/v2\/posts\/8134","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.contactbabel.com\/staging\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.contactbabel.com\/staging\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.contactbabel.com\/staging\/index.php?rest_route=\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/www.contactbabel.com\/staging\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8134"}],"version-history":[{"count":12,"href":"https:\/\/www.contactbabel.com\/staging\/index.php?rest_route=\/wp\/v2\/posts\/8134\/revisions"}],"predecessor-version":[{"id":12019,"href":"https:\/\/www.contactbabel.com\/staging\/index.php?rest_route=\/wp\/v2\/posts\/8134\/revisions\/12019"}],"wp:attachment":[{"href":"https:\/\/www.contactbabel.com\/staging\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8134"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.contactbabel.com\/staging\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=8134"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.contactbabel.com\/staging\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=8134"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}