{"id":4714,"date":"2021-11-10T13:57:08","date_gmt":"2021-11-10T13:57:08","guid":{"rendered":"https:\/\/www.contactbabel.com\/?post_type=download&#038;p=4714"},"modified":"2023-12-14T14:53:52","modified_gmt":"2023-12-14T14:53:52","slug":"the-inner-circle-guide-to-agent-engagement-and-empowerment","status":"publish","type":"download","link":"https:\/\/www.contactbabel.com\/staging\/?download=the-inner-circle-guide-to-agent-engagement-and-empowerment","title":{"rendered":"The Inner Circle Guide to Agent Engagement &#038; Empowerment"},"content":{"rendered":"<p>A major independent analyst report, aimed at providing customer contact professionals with the latest analysis and data around how to increase agent engagement with their role and to empower them to do a better job. The report covers engagement &amp; empowerment techniques, rewards and recognition, technology solutions (including gamification, workforce management, AI-enabled agent support and analytics) and looks at how KPIs such as attrition, speed to answer, first-contact resolution and cost per contact can be impacted . <strong>Updated December 2023. UK and US editions. Free to download.\u00a0<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A major independent analyst report, aimed at providing customer contact professionals with the latest analysis and data around how to increase agent engagement with their role and to empower them to do a better job. The report covers engagement &amp; empowerment techniques, rewards and recognition, technology solutions (including gamification, workforce management, AI-enabled agent support and [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":0,"template":"","edd-categories":[8,9],"edd-tags":[],"class_list":["post-4714","download","type-download","status-publish","hentry","download_category-united-kingdom","download_category-united-states","edd-download","edd-download-cat-united-kingdom","edd-download-cat-united-states"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Inner Circle Guide to Agent Engagement &amp; Empowerment - ContactBabel<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Inner Circle Guide to Agent Engagement &amp; Empowerment - ContactBabel\" \/>\n<meta property=\"og:description\" content=\"A major independent analyst report, aimed at providing customer contact professionals with the latest analysis and data around how to increase agent engagement with their role and to empower them to do a better job. 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