{"id":3941,"date":"2021-10-14T09:50:48","date_gmt":"2021-10-14T08:50:48","guid":{"rendered":"https:\/\/www.contactbabel.com\/?post_type=download&#038;p=3941"},"modified":"2023-11-30T12:56:23","modified_gmt":"2023-11-30T12:56:23","slug":"the-inner-circle-guide-to-interaction-analytics","status":"publish","type":"download","link":"https:\/\/www.contactbabel.com\/staging\/downloads\/the-inner-circle-guide-to-interaction-analytics\/","title":{"rendered":"The Inner Circle Guide to Customer Interaction Analytics"},"content":{"rendered":"<p>A major independent analyst report, aimed at providing customer contact professionals with the latest analysis and data around current and future use of customer interaction analytics. The report covers historical &amp; real-time speech analytics; text, predictive, screen, back-office, VoC and customer journey analytics. Also, the uses of analytics; how to implement successfully, current and planned use, and the future of analytics. <strong>Updated December 2023. UK and US editions. Free to download.\u00a0<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A major independent analyst report, aimed at providing customer contact professionals with the latest analysis and data around current and future use of customer interaction analytics. The report covers historical &amp; real-time speech analytics; text, predictive, screen, back-office, VoC and customer journey analytics. Also, the uses of analytics; how to implement successfully, current and planned [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"template":"","edd-categories":[8,9],"edd-tags":[],"class_list":["post-3941","download","type-download","status-publish","hentry","download_category-united-kingdom","download_category-united-states","edd-download","edd-download-cat-united-kingdom","edd-download-cat-united-states"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Inner Circle Guide to Customer Interaction Analytics - ContactBabel<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Inner Circle Guide to Customer Interaction Analytics - ContactBabel\" \/>\n<meta property=\"og:description\" content=\"A major independent analyst report, aimed at providing customer contact professionals with the latest analysis and data around current and future use of customer interaction analytics. 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