Receive the UK / US Contact Centre Decision-Makers’ Guides, pre-launch, for free

With insights built on hard data, the annual “UK and US Contact Centre Decision-Makers’ Guides” are the largest and most comprehensive studies of customer contact operations.

You can receive the full report for free, along with either the “UK / US Contact Centre HR & Operational Benchmarking” report (which is £350 / $495 to non-participants) by taking part in this year’s survey.

Findings will be made exclusively available to participants in November 2021, prior to the official launch in January 2022.

Covering digital service, customer experience, AI, omnichannel, gamification, technology, salaries, attrition and strategy, these 400-page reports are the primary source of real information about what is happening in the customer contact industry.

To take part in the survey, please visit:

For UK contact centres: (deadline Wednesday 27th October 2021)

For US contact centers: (deadline Friday 12th November 2021)

If you have any questions, including seeing a copy of the questionnaire before completion, please email