US Contact Centers 2021-2025: The State of the Industry & Technology Penetration

The reality of how the US contact center industry is changing, based on hard data from large-scale, ongoing primary research programs. Shows the size, structure and future of the US contact center industry by number of agent positions and contact centers, with technology penetration and forecasts to 2025, segmented by vertical market and size band. Priced at $1,750 / £1,250 + VAT.

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