The 2021 US Contact Center HR & Operational Benchmarking Report

Details on salaries, attrition, absence, operational benchmarks and budgets, based on interviews with over 200 US contact centers. Findings are segmented by 9 vertical markets, 3 contact centre size bands, inbound/outbound activity and services/sales focus to give you the most accurate comparison with your own operation. Priced at $495 / £350 + VAT.

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