UK Contact Centres 2021-2025: The State of the Industry & Technology Penetration:

The reality of how the UK contact centre industry is changing, based on hard data from large-scale, ongoing primary research programmes. Shows the size, structure and future of the UK contact centre industry by number of agent positions and contact centres, with technology penetration and forecasts to 2021, segmented by vertical market and size band. Priced at £1,250 + VAT / $1,750.

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