The 2021 UK Contact Centre HR & Operational Benchmarking Report

Details on salaries, attrition, absence, operational benchmarks and budgets, based on interviews with over 200 UK contact centres, with historical data. Findings are segmented by 11 vertical markets, 3 contact centre size bands, inbound/outbound activity and services/sales focus to give you the most accurate comparison with your own operation. Priced £350 + VAT / $495.

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