The Inner Circle Guide to Customer Interaction Analytics (v5)

A major independent analyst report, aimed at providing customer contact professionals with the latest analysis and data around current and future use of customer interaction analytics. The report covers historical & real-time speech analytics; text, predictive, screen, back-office, VoC and customer journey analytics. Also, the uses of analytics; how to implement successfully, current and planned use, and the future of analytics. UK and US editions. Free to download.