The 2022 US Contact Center Decision-Makers’ Guide

The 14th annual edition of the US’s largest study of the contact center industry, based on interviews with over 200 US contact centers. The 450-page report gives you facts and hard data about every aspect of US customer experience management, technology and strategy – with sections on remote working, agent engagement & gamification, CX measurement & improvement, omnichannel, analytics, cloud and performance benchmarking metrics. Free to download.