The Inner Circle Guide to Omnichannel (3rd edition)

The definitive analyst report looking at the current reality of digital channels, customer channel preference vs usage, and the steps to be taken to move to an omnichannel environment. Includes: volume, growth and cost of digital channels compared to voice; chapters on email, web chat, SMS, social media, self-service, WebRTC and messaging. UK and US editions. Free to download.

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